Refund Policy

Tiny Genie — Refund & Returns Policy

Effective Date: 26 August 2026

At Tiny Genie, we want you to have a happy experience with every purchase. If you receive a product that is damaged, defective, incorrect, or otherwise covered under this policy, please contact us and we will work with you to resolve the issue.

1. Our Return Policy in Short

• If your product arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
• Please provide your order number and clear photographs of the product and packaging.
• We may request an unboxing video or additional information where necessary to verify the issue.
• Please do not send any product back before contacting Tiny Genie and receiving return instructions from us.
• We do not generally accept returns simply because you changed your mind, selected the wrong product, or no longer require the item.
• Where a return or refund is approved, the product may need to be returned in its original condition and packaging.

2. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Customer name
• Registered mobile number
• Clear photographs of the product
• Photographs of the packaging, where applicable
• A short description of the issue
• An unboxing video, if available or requested

Once we receive your request, our team will review the issue and provide instructions for the next steps.

Depending on the circumstances, Tiny Genie may offer:

• A replacement product, subject to availability; or
• A refund of the eligible amount.

3. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or refund.

Where the incorrect product was sent due to an error on our part, Tiny Genie will bear the applicable reasonable return shipping cost.

4. Return Conditions

Where a return is approved, the product should generally be:

• Unused
• In the same condition in which it was received
• Returned with its original packaging and components, where applicable

Please do not send products back without receiving instructions from Tiny Genie first.

5. Change-of-Mind Returns

To keep our products affordable, Tiny Genie does not generally accept returns or refunds simply because you have changed your mind, ordered the wrong product, or no longer want the product.

We encourage you to carefully review the product description, photographs, specifications and other information before placing your order.

This restriction does not affect any rights available to you under applicable law.

6. Non-Returnable Situations

A return or refund may not be approved where:

• The product has been used or damaged after delivery
• The product has been altered or modified
• Damage has resulted from improper use or handling
• Parts, accessories or components are missing
• The product is returned without its original packaging where such packaging is reasonably necessary
• The issue is reported after the applicable 48-hour reporting period
• The issue is due to normal wear and tear
• The product does not have a manufacturing or delivery-related defect

7. Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will normally be processed to the original payment method used for the order, wherever technically possible.

For payments processed through Cashfree, the refund may be initiated through the applicable payment gateway.

Refund Processing Time

Tiny Genie will generally initiate an approved refund within 7 business days after the refund has been approved and any required return/inspection process has been completed.

The time taken for the refunded amount to appear in your bank account, card, UPI account or wallet may vary depending on the payment gateway, bank or financial institution.

8. Cash on Delivery Orders

For orders placed through Cash on Delivery (COD), if a refund is approved, Tiny Genie may request bank account or other payment details necessary to process the refund.

We will use the information provided solely for processing the applicable refund and related transaction purposes.

9. Cancellation by Customer

You may request cancellation of your order by contacting us at care.tinygenie@gmail.com as soon as possible after placing the order.

• Cancellation requests can generally be accepted only before the order is dispatched.
• Once an order has been dispatched, cancellation may not be possible.
• If cancellation is successfully accepted before dispatch, the amount paid will be refunded through the applicable payment method.
• Any refund may be subject to applicable payment gateway processing timelines.

10. Cancellation by Tiny Genie

Tiny Genie reserves the right to cancel an order in circumstances including:

• Product being unavailable
• Incorrect pricing or product information
• Inventory or technical errors
• Suspected fraudulent or unauthorised transactions
• Inability to fulfil the order
• Other circumstances where cancellation is reasonably necessary

If we cancel an order for which payment has already been received, we will initiate a refund of the amount paid for the cancelled item/order through the applicable payment method.

11. Delivery Issues

If your order is marked as delivered but you have not received it, or if there is a significant delivery issue, please contact us at care.tinygenie@gmail.com as soon as possible.

We may coordinate with the relevant courier or delivery partner to investigate the matter.

12. Shipping Charges

Where a refund or replacement is approved because Tiny Genie sent an incorrect, defective or damaged product, applicable return shipping costs may be borne by Tiny Genie.

For other approved refunds, original shipping charges may not be refundable unless required by applicable law.

13. How to Request a Return or Refund

Please contact:

Email: care.tinygenie@gmail.com

Include:

Order Number:
Customer Name:
Registered Mobile Number:
Reason for Request:
Photographs/Videos: Where applicable

Our team will review your request and provide the next steps.

14. Changes to This Policy

Tiny Genie may update this Refund & Returns Policy from time to time to reflect changes to our business, services or applicable laws.

The updated policy will be published on this page with a revised effective date.

15. Contact Us

Tiny Genie
Website: tinygenie.in
Email: care.tinygenie@gmail.com